I’m not making one more batch of soap, until I get new molds. My new TOGs looked good, but didn’t perform/hold up well. Based on the less-than-stellar customer service I received, after singing this company’s praises, I’ve decided to take the loss and move on. I didn’t get my money back (because PayPal couldn’t rule in my favor, because of the nature of the complaint), but PayPal did let me know that my filed complaint would be on record. That’s good enough.
So, what’s next? Silvermoon Soap Supply. They’ve gotten rave reviews on their molds and their customer service. Upland is still not fully up and running, and I can’t wait till mid-May to START a mold order.
NEA







